Cancellation Policy
We understand that plans change. Review our fair and flexible cancellation policy below.
Cancellation Terms
Free Cancellation
Cancel up to 24 hours before your scheduled pickup time for a full refund, no questions asked. We understand that circumstances change, and we want to make it easy for you.
Late Cancellation
Cancellations made less than 24 hours before pickup will incur a 50% cancellation fee. This helps us cover committed resources and lost opportunity costs.
We reserve vehicles and chauffeurs specifically for your trip, so last-minute cancellations impact our ability to serve other clients.
No-Show Policy
If you do not show up for your scheduled pickup and do not notify us, the full fare will be charged. Our chauffeur will wait at the designated location for up to 15 minutes past the scheduled time.
Please call us if you're running late or need to cancel—we're here to help and can often accommodate changes.
How to Cancel Your Reservation
- Call us at (516) 754-6074 (available 24/7)
- Email us at fcelitechauffeurs@gmail.com
- Include your booking reference number and contact information
Special Circumstances
We understand that emergencies happen. If you need to cancel due to weather, illness, or other extenuating circumstances, please contact us immediately. We review each situation on a case-by-case basis and will work with you to find a fair solution.
For airport pickups, if your flight is significantly delayed or cancelled, we will work with you to reschedule at no additional charge. Your satisfaction is our priority.